The Help Scheme - Complex Needs Team

Description

HELP is a respite service provided by Surrey County Council and is operated 

from within the Complex Needs Team (East), which is a team of social workers 

who are responsible for all the Children with Complex Needs in the East of the 

county. The geographical area covered by the scheme is wide and includes the 

Borough Council areas of Reigate and Banstead, Epsom and Ewell, Mole Valley 

and Tandridge. HELP provides support to families who have a child, living at 

home, with disabilities or complex needs, which meets Surrey's eligibility 

criteria. The level of support the child and their family will receive is decided at 

panel meetings.   

This scheme has been in operation for eight years and is a responsive service 

offering support at times of crisis, short-term support for specific needs and 

on-going respite following panel agreement and assessment of need by a social 

worker. The scheme has moved from the Omnibus office complex to The 

Redhill Centre, which was originally a Family Centre and is situated close to the 

centre of Redhill town and to all public services. The office is open Monday to 

Friday from 9am to 5pm. HELP coordinators are available for emergencies 

outside office hours and The Complex Needs Team (East) also supply an 

Emergency Duty Team.